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  • Does SOCIAL DOT need Wifi to work?
    No you do not need WIFI for Social Dot to work. However the person that is tapping to your Social Dot will need to some form of internet connection.
  • Does it work through my phone case?
    Yes it sure does! Including cases that hold credit cards. You may only run into trouble if your case has a metal backing.
  • Does my social dot need charging?
    No your Social Dot will never need charging. Please note - Do not tap to magnets as this will damage the antenna
  • Can I change links and if so, do I need a new Dot?"
    No, the Dot is linked to your profile not the individual links, you can update anytime instantly.
  • Does the Social Dot need to be placed on my phone?
    No not at all, don't limit yourself or your business by just placing it on your phone. Think counter tops, laptops, cars, desks, registers, dining tables, the list goes on!
  • Does the person I’m tapping need a Social Dot too?
    Not at all, once they have tapped it will open an internet browser tab that will store all of your Social Dot information.
  • How long does Social Dot last?
    Social Dot will last as long as you take care of it! As long as its damage free and doesn’t take a trip through the washing machine, it will last as long as you have your Social Dot member page. Please note - Do not tap to magnets as this will damage the antenna
  • Can I link apps or just websites?
    Yes you can link apps, you just need to go to the App Store or google play, select the app that you which to have linked to your Social Dot, copy the link and add it onto your Social Dot.
  • Can i still purchase Social Dot products?
    At this stage no, we will no longer be selling physical products.
  • Can I control multiple Social Dots for my staff?
    Yes! you can add multiple Social Dots to the one account for Admin/HR to control/monitor
  • Social Dot not working on iPhone
    iPhone 7 to X will require NFC to be activated in the control centre (similar to WIFI or Bluetooth). All iphone will tap in the top centre of the phone. Please note - Do not tap to magnets as this will damage the antenna
  • Social Dot not working on Android
    Some Android phones will require NFC to be activated in the settings (similar to WIFI or Bluetooth). Androids will tap towards the centre of the phone. Please note - Do not tap to magnets as this will damage the antenna
  • Where to stick Social Dot?
    Social Dot is best stuck towards the bottom of the back oh the phone, it is recommended to test the location before sticking to confirm your phone istn picking up the signal. Please note - Do not tap to magnets as this will damage the antenna
  • Where can I find my links?
    Head to our Link Support page to find some tips!
  • How can I get some help!
    Feel free to email us at hello@socialdot.com.au and we will get you up and running asap!
  • Can I have custom logos on my Social Dot
    Yes! you can - we need a minimum of 10 orders to complete this and will need design work sent prior to printing. Contact us at hello@socialdot.com.au for more
  • Can I distribute Social Dot
    At the moment we do not have a distribution network however please contact us if you are interested. hello@socialdot.com.au
  • How to setup your Social Dot
    Checkout our setup video here

Richtlinien

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